Refund policy

1. Return Conditions (When can you return an item?)

• The item must be in the same condition as received: unused, unworn, with tags, and in the original packaging.

• A receipt or proof of purchase is required.

• Sale items and gift cards are non-returnable.

2. How to Request a Return?

• Contact us at customerservice@ymoas.com to initiate a return.

• Once approved, we will send you a return shipping label and instructions on where to send your package.

• Returns sent without prior approval will not be accepted.

3. Who Pays for Return Shipping?

Return shipping costs are the responsibility of the customer. 

4. Damages & Issues

Please inspect your order upon receipt. Contact us immediately if:

• Your item is defective or damaged.

• You received the wrong item.

  We will assess the issue and find a solution as soon as possible.

5. Exchanges

The fastest way to get what you need is to return your original item and place a new order after the return is approved.

6. European Union: 14-Day Cooling-Off Period

For orders shipped within the EU, you have 14 days to cancel or return your order for any reason, without justification.

• The item must be unused, unworn, with tags, and in the original packaging.

• A receipt or proof of purchase is required.

7. Refunds (When will you receive your money back?)

• We will notify you once we have received and inspected your return. If approved, we will process your refund within 2-3 business days to your original payment method.

• Please note that your bank or credit card provider may take additional time to process and post the refund.

• If more than 10 business days have passed since your return was approved and you have not received your refund, please contact us at customerservice@ymoas.com.