Chevron
Discount

Join the pack: free shipping on your first order!

Shipping box

Order before 3 PM, shipped the same day with PostNL!

Chevron
For dogs Chevron
For cats Chevron
For you Chevron
Insight Center
English Chevron
Account
Account

Get in Touch with YMOAs

We’re here to help and excited to hear from you! Whether you have a question about our products, need assistance with an order, or just want to share your pet’s latest adventure—our team is ready to listen.

⏳ Availability: Our team is here for you during working hours on weekdays. We’ll get back to you as soon as possible!

Slapende bruine Labrador rust comfortabel met zijn kop op het been van zijn baasje die achter een laptop zit. Gezellige hondenrustplekken en het belang van nabijheid voor huisdieren tijdens thuiswerkdagen.Slapende bruine Labrador rust comfortabel met zijn kop op het been van zijn baasje die achter een laptop zit. Gezellige hondenrustplekken en het belang van nabijheid voor huisdieren tijdens thuiswerkdagen.

Frequently Asked Questions

Got a question? You might find the answer here! We’ve gathered the most common questions about products, orders, shipping, and payments—all in one place for your convenience.If you still need help, feel free to reach out to us—we’re happy to assist!
🛍️ Orders & Payments
What payment methods do you accept? Plus

We accept Apple Pay, Google Pay, iDEAL, Klarna, Mastercard, Visa, and Bancontact
Can I change or cancel my order after placing it? Plus

If your order hasn’t shipped yet, you can cancel it on the same day by contacting us via:
📩 Email: customerservice@ymoas.com
📲 Instagram: @ymoas_nl
📲 WhatsApp: +31 6330 198 08

You’ll receive a refund within 1-2 days, depending on your bank’s processing time.
If your order has already shipped, you can return it (shipping costs apply). Refunds will be issued within 2-3 days after we receive the return package.
🚚 Shipping & Returns
Where do you ship? Plus

Currently, we ship to the Netherlands & Belgium from our warehouse in the Netherlands. We’re working on expanding to more countries soon!
How long does delivery take? Plus

We ship all orders from our warehouse in the Netherlands. Most packages are delivered within:

  • Netherlands: 1-2 business days
  • Belgium: 2-3 business days

Public holidays may cause slight delays, but we’ll do our best to get your order to you as soon as possible!
How much does shipping cost? Plus

Orders under €69

  • Netherlands - €5.90
  • Belgium - €7.90

Orders from €69

  • Free shipping 🎉
What should I do if my order arrives damaged or incomplete? Plus

Oops! That shouldn’t happen. Please contact us immediately via:
📩 Email: customerservice@ymoas.com
📲 Instagram: @ymoas_nl
📲 WhatsApp: +31 6330 198 08

We may ask for photos of the damaged item to help us find the best solution—whether that’s a replacement, a refund, or a reshipment.
🐾 Products & Care
Are YMOAs products safe for my pet? Plus

All our products are non-toxic and pet-friendly when used correctly. Safety depends on proper use, so always supervise your pet when needed.

For toys: No toy is indestructible. YMOAs does not provide a destruction guarantee on toys. Never leave toys unattended.
How do I choose the right size for my pet? Plus

Every product comes with a size guide. You can find it under "Size Guide" on each product page.
How do I clean and maintain my YMOAs products? Plus
  • Collars, harnesses, leashes, poop bag holders → Machine washable (max 60°C), air dry, do not tumble dry.
  • Rubber toys → Rinse with clean water and let dry.
  • Ceramic bowls → Dishwasher safe (ceramic part only). The stand can be wiped clean with a damp cloth.
💛 Community
How does YMOAs support animal welfare? Plus

We are a Bronze Sponsor of ACE | SHIN, a rescue organization helping stray cats and dogs in Spain. We also feature rescue pets in our product images to increase adoption chances and plan to partner with more shelters in the future.
Do you have a physical store? Plus

Not yet! But we might have pop-up stores or events in the future. Follow us on Instagram @ymoas_nl or Facebook to stay updated!